Wednesday, June 30, 2010

6 Things Bosses Should Never Say to Employees

A big part of an efficient workforce is maintaining effective working relationships. These relationships can be easily damaged when a leader fails to communicate properly with his or her employees.

To help you avoid certain phrases or responses that can be detrimental, here are six things you, as a boss, should never say to your employees:

1. I pay your salary. You have to do what I say. Leaders influence by inspiring, teaching and encouraging. Threats and power struggles don’t work anymore. As a leader, set a good example, praise in public, criticize in private, give credit where credit is due, and respond to feedback.

2. I don’t want to listen to your complaints. You should be actively seeking feedback, even if it’s negative. Complaints can point out where improvement is needed. If a complaint involves a problem that cannot be solved, allow your employees to vent. It can restore morale and build loyalty.

3. I was here on Saturday afternoon. Where were you? This kind of pressure to be working all the time is the fastest way to employee burnout. Not only will it destroy morale, but it rarely results in more productivity.

4. Isn’t your performance review coming up soon? If you really want to motivate people, show employees you value them, and let them know what they have to gain by doing a good job.

5. We’ve always done it this way. This statement is a good way to crush employee initiative. Your job as a boss is to encourage innovation. And employees who create more efficient ways to do things should be celebrated.

6. You should work “better.” Managers need to clearly communicate their expectations to their employees. When giving instructions, make sure they have been understood. Don’t assume.

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